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The State of Mobile Device Performance and Health: Q1 2016

In the first quarter of 2016, we have learned that Android devices are prone to high rates of device failures, crashing apps and app cache. Download The State of Mobile Device Performance and Health report to understand additional key insights from Q1 2016 including:

  • There was a glaring disparity in Android device failure rates (44 percent) and iOS failure rates (25 percent).
  • Out of the 44 percent of Android devices that failed, the Samsung Galaxy S6, Samsung Galaxy S5 and Lenovo K3 Note models had the highest failure rates.
  • Out of the 25 percent of iOS devices that failed, the iPhone 6 and iPhone 5s models had the highest failure rates – at 25 percent and 17 percent, respectively.
  • Crashing apps were detected on 74 percent of Android devices, while open/cached apps were found on 44 percent of Android devices.
  • Device failure rates were significantly higher in Asia (55 percent) than in North America (27 percent) and Europe (35 percent).

“Our data’s value goes far beyond providing a glimpse into device performance issues and trends. By using our analytics dashboard and business intelligence, mobile network operators and OEMs can actually see real improvements to their business, such as a more efficient post-sales customer experience, increased foot traffic, upsell opportunities, fewer NTF returns and reduced customer churn. For enterprise businesses, our data can help get C-level buy in to implement diagnostics tools as a way to cut down on unnecessary IT/support desk workloads, manpower and costs.”

Pat Clawson, CEO, Blancco Technology Group

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What You Will Learn:

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Device failure rates by operating systems, manufacturers and models

The top 10 Android app categories and apps with the highest rates of crashing

Device optimization tips to help reduce the number of ‘NTF’ returns

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