Mobile Device Optimization Hacks to Improve the Customer Care Experience
Read our blog post to learn tips for diagnosing customers’ mobile issues and helping optimize their devices in order to reduce ‘No Trouble Found’ returns.
In the first quarter of 2016, we have learned that Android devices are prone to high rates of device failures, crashing apps and app cache. Download The State of Mobile Device Performance and Health report to understand additional key insights from Q1 2016 including:
“Our data’s value goes far beyond providing a glimpse into device performance issues and trends. By using our analytics dashboard and business intelligence, mobile network operators and OEMs can actually see real improvements to their business, such as a more efficient post-sales customer experience, increased foot traffic, upsell opportunities, fewer NTF returns and reduced customer churn. For enterprise businesses, our data can help get C-level buy in to implement diagnostics tools as a way to cut down on unnecessary IT/support desk workloads, manpower and costs.”
Pat Clawson, CEO, Blancco Technology Group
Device failure rates by operating systems, manufacturers and models
The top 10 Android app categories and apps with the highest rates of crashing
Device optimization tips to help reduce the number of ‘NTF’ returns