Case Study: SmartChk by Xcaliber Technologies
Read our case study to learn how Mobile Network Operators use SmartChk diagnostic solutions to combat ‘No Fault Found’ device returns and boost net promoter score for mobile network operators.
The State of Mobile Device Performance and Health report is an in-depth quarterly review of global mobile device trends, including: diagnostics testing, performance issues and failures. The information contained in this report is based on internal data collected from millions of iOS and Android smartphones and tablets that underwent diagnostics testing on our SmartChk platform in North America, Europe and Asia during the fourth quarter of 2015 (Q4 2015).
Key highlights from the Q4 2015 trend report include:
In order to automate and scale the device diagnostics and repair process for mobile networking operators and device manufacturers, understanding which types of device issues are fixable – and which are not – is key. It is also essential for enterprise businesses to create efficiencies among their BYOD workforce.
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The types of performance issues – hardware, software and connectivity issues – found on mobile devices
Regional device issues, failure rates and ‘No Trouble Found’ return rates
How user behavior correlates to device performance in specific regions