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The State of Mobile Device Performance and Health:

Q4 2015

The State of Mobile Device Performance and Health report is an in-depth quarterly review of global mobile device trends, including: diagnostics testing, performance issues and failures. The information contained in this report is based on internal data collected from millions of iOS and Android smartphones and tablets that underwent diagnostics testing on our SmartChk platform in North America, Europe and Asia during the fourth quarter of 2015 (Q4 2015). 

Key highlights from the Q4 2015 trend report include:

  • The percentage of issues found on Android devices during the fourth quarter of 2015 was 85 percent, compared to just 15 percent for iOS devices.
  • Samsung topped the list of Android device manufacturers with the highest failure rate (27 percent), followed by Lenovo (21 percent), Motorola (18 percent), Xiaomi (11 percent) and Asus (8 percent).
  • Camera, touch, battery charging, microphone and performance were the top culprits of device failures worldwide.
  • 50 percent of the devices tested in Asia had ‘No Trouble Found.’ 
  • Device failures in Europe soared during the second half of 2015 – rising from 14 percent during the third quarter to 29 percent during the fourth quarter.

In order to automate and scale the device diagnostics and repair process for mobile networking operators and device manufacturers, understanding which types of device issues are fixable – and which are not – is key. It is also essential for enterprise businesses to create efficiencies among their BYOD workforce. 

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What You Will Learn

The types of performance issues – hardware, software and connectivity issues – found on mobile devices

Regional device issues, failure rates and ‘No Trouble Found’ return rates

How user behavior correlates to device performance in specific regions

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